You maybe referred to Community Transport by another organisation, a friend or family member, or you can call us yourself.
You will speak to a Co-ordinator, to whom you will need to supply some details about yourself. The Co-ordinator will inform you in details about our services and will ask you which transport service you require.
When you are able to start using the service, you will receive a written confirmation from us, details about your chosen transport service and a calendar showing the dates of yoru service.
Assessments
When you first rign the Service we will take your details and make arrangements for an assessment, usually within 2 weeks. If your need is URGENT please tell us and an assessment maybe able to be provided immediately. The assessment usually take sabout 15 to 20 minutes on the phone. The reason for the assessment is to determine whether or not you are eligible to use Community Transport Services.
You will be asked for information such as:
Name, address, phone number;
Next of kin, local doctor;
Medical conditions, if any;
Disabilities, if any;
Your transport needs;
Level of assistance required during transport
You will also be asked for permission to provide some of your information to government departments. THIS DOES NOT INCLUDE YOUR NAME AND ADDRESS. By providing such information, you will be assisting in the planning of future serviecs and funding for Community groups in your area. You have the right to refuse your information being given to a government department.
Should your assessment be approved you will be notified via the post, and information booklet will be forwarded within a month of the assessment.
If you are assessed as not being eligible to use our serviecs we will suggest other services which maybe more appropriate and you will be advised under what circumstance you could re-apply.
